Shangri-La Hotel Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Shangri-La Hotel Kuala Lumpur

 Free Wi-Fi

Free Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Check-in/Check-out

Express check-in/-out

 Swimming Pool

Private swimming pool

Outdoor swimming pool

 Fitness/Gym

Fitness center

 Sports activities

Tennis court

 Spa and relaxation

Spa & wellness center

Massage

Steam bath

Jacuzzi

Editorial review:

This Shangri-la hotel in Kuala Lumpur has gotten mixed reviews in the past but possesses many positive features, such as a devoted and friendly staff which does its outmost to make your stay pleasant and a huge and varied breakfast buffet with amazingly good fare.

Overview

The 5-star Shangri-La Hotel Kuala Lumpur in Bukit Bintang district provides barbeque grills, a cocktail lounge and an outdoor swimming pool. Built in 1985 and remodeled in 2003, the world-class hotel is a unique combination of international architecture and modern facilities.

The hotel is located in the commercial district of Kuala Lumpur, in the proximity of National Monument, Merdeka Square and Kuala Lumpur Bird Park. Just 3km from the center of Kuala Lumpur known for Pudu Sentral Bus Terminal, Petronas Twin Towers and Suria KLCC.

The hotel offers great location close to gardens and forests.

Bukit Nanas Monorail train station lies within a 5-minute walk. Fast access to Sultan Abdul Aziz Shah airport within 20km is provided.

Rooms

There are 660 exquisite rooms fitted with individual climate control, satellite TV, a laptop, Wi-Fi and a laptop-size safe. Some rooms feature panoramic views over the city. Rooms are furnished with beautiful interior and hardwood furniture.

Eat

The hotel serves a complimentary buffet breakfast from 06:30 to 10:30. The large restaurant offers fine European meals. The comfortable café bar features free Wi-Fi and a terrace.

You can start your day with a buffet breakfast, which costs MYR 66 per person per night. 

Services

Guests will benefit from wake up service, concierge service and shopping service along with a barber shop, free parking and a beauty salon.

Relax

The on-site spa center offers a hot tub, a wellness center and a Jacuzzi. Guests will take advantage of tennis and squash available on-site.

Internet

High-speed internet access is available in the hotel rooms for free.

Guest Parking

Free private hotel parking is possible on site.

Year renovated   2009.  Number of floors   28.  Number of rooms   662.

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Facilities

General

  • Free Wi-Fi in public areas
  • Free parking
  • Handicap parking
  • Express check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Allergy-free rooms
  • Air conditioning in public areas
  • Children are welcome
  • 24-hour security
  • Free safe at reception
  • Smoke detectors
  • Multilingual staff
  • No pets allowed
  • Executive/Club floor
  • Lobby
  • Sundry/Convenience store
  • Souvenir shop
  • Coffee shop
  • Currency exchange
  • Beauty salon
  • Luggage storage
  • Exterior corridors
  • Elevator
  • Rooms/Facilities for disabled

Activities

  • Tennis

Services

  • Airport shuttle
  • Paid city shuttle
  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Car rental
  • Limousine service
  • Dry cleaning
  • Self-service laundry
  • Wedding services
  • Medical facilities service
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance
  • Shoe shine service
  • Wake up service

Dining facilities

  • Half board
  • Continental breakfast
  • Breakfast room
  • A la carte restaurant
  • Poolside snack bar
  • Outdoor dining area
  • Cafe
  • Catering service
  • Coffee/Tea in lobby

Meeting facilities

  • Business center
  • Conference room
  • Meeting/Banquet facilities
  • Secretarial service
  • Projector
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cribs/Baby cots
  • Paid babysitting/Child services
  • Children's pool

Leisure facilities

  • Private swimming pool
  • Outdoor swimming pool
  • Live entertainment
  • Tennis court
  • Fitness center
  • Health club
  • Spa & wellness center
  • Steam bath
  • Jacuzzi
  • Shiatsu massage
  • Sun terrace
  • Garden area
  • Television in lobby

Room view

  • City view

Room facilities

  • Free Wi-Fi in rooms
  • In-room air conditioning
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Bottled water
  • Turndown service
  • Connecting rooms
  • Sitting area
  • Ironing facilities
  • In-room desk
  • Dining table

Bathroom

  • Private bathroom
  • Bathtub
  • Steam shower
  • Room toiletries
  • Hair dryer
  • Bathrobe
  • Slippers

Kitchen facilities

  • Electric kettle
  • Cookware/Kitchen utensils

Bedroom

  • Premium bedding
  • Down comforter

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • International calls
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  12 pm

Check-Out

  • until  12 pm

Children and extra beds

  • All children under the age of 12 may stay free of charge when using existing bedding. 
  • One child under the age of 1 may stay for free in a crib. 
  • Older children/adults may stay at the price of MYR 100 per person per night in an extra bed. 
  • Maximum capacity of extra beds in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
Show big map »

Hotel Address:

11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

Get directions
City Center
  • Kuala Lumpur
    2.8km
Airports
Train Stations
  • Bukit Nanas Monorail
    400 m
  • Raja Chulan Monorail
    600 m
Restaurants
  • Lafite
    30 m
  • Luna Bar (cuisine: Tapas, Pizza & Pasta, Grill)
    110 m
Hotel information
  • Check-In:
    from  12 pm
  • Check-Out:
    until  12 pm
  • Year renovated:
    2009
  • Number of floors:
    28
  • Number of rooms:
    662

Hotel Awards

MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Malaysia

Use Badge

Rooms and availability

Shangri-La Hotel Kuala Lumpur Executive Club Double RoomShangri-La Hotel Kuala Lumpur Executive Club Double RoomShangri-La Hotel Kuala Lumpur Executive Club Double Room
Executive Club Double Room
Bed type: Double Bed or King Size bed or 2 Single beds
Size: 39m2
Check Prices
  • Free Wi-Fi
  • Air conditioning
  • Shower
  • — Less information+ More information

Club Room Horizon Executive

Room facilities
    Shangri-La Hotel Kuala Lumpur Premier Twin Room PremierShangri-La Hotel Kuala Lumpur Premier Twin RoomShangri-La Hotel Kuala Lumpur Premier Twin RoomShangri-La Hotel Kuala Lumpur Premier Twin Room
    Premier Twin Room
    Bed type: Twin beds or Double Bed or 2 Single beds
    Size: 42m2
    Check Prices
    • Free Wi-Fi
    • Air conditioning
    • Shower
    • — Less information+ More information

    DOUBLE PREMIER

    Room facilities
      Shangri-La Hotel Kuala Lumpur Premier First Floor Guest RoomShangri-La Hotel Kuala Lumpur Premier First Floor Guest RoomShangri-La Hotel Kuala Lumpur Premier First Floor Guest Room
      Premier First Floor Guest Room
      Size: 80m2
      Check Prices
      • Free Wi-Fi
      • Air conditioning
      — Less information+ More information

      Featuring red, orange and shimmering gold decor, luxurious suite consists of a separate living area, a flat-screen TV with DVD player and large windows with views of the city. Suite benefits include: - Exclusive access to the Horizon Club Lounge located on the 1st Floor - Complimentary breakfast every morning from 06:30 to 10:30 - Complimentary daily afternoon tea from 15:00 to 17:00 - Complimentary evening cocktails from 17:00 to 19:00 - Free refreshments throughout the day - Complimentary usage of meeting room for 2 hours daily, subject to room availability - A dedicated Business Centre with a boardroom, a meeting room and 2 work stations - Complimentary Wi-Fi access in the guestrooms and lounge - Free shoe shine service upon request

      Room facilities
        Shangri-La Hotel Kuala Lumpur Premier SuiteShangri-La Hotel Kuala Lumpur Premier SuiteShangri-La Hotel Kuala Lumpur Premier SuiteShangri-La Hotel Kuala Lumpur Premier Suite
        Premier Suite
        Bed type: King Size bed or Double Bed or Twin beds
        Size: 80m2
        Check Prices
        • Free Wi-Fi
        • Air conditioning
        • Private bathroom
        • — Less information+ More information

        Twin Room Premier Selection Suite

        Room facilities
          Shangri-La Hotel Kuala Lumpur Standard RoomShangri-La Hotel Kuala Lumpur Standard RoomShangri-La Hotel Kuala Lumpur Standard Room
          Standard Room
          Bed type: Double Bed or 2 Single beds or Double or Twin beds
          Size: 39m2
          Check Prices
          • Free Wi-Fi
          • Air conditioning
          • Shower
          • — Less information+ More information
          Room facilities
            Shangri-La Hotel Kuala Lumpur SuiteShangri-La Hotel Kuala Lumpur SuiteShangri-La Hotel Kuala Lumpur SuiteShangri-La Hotel Kuala Lumpur Suite
            Suite
            Bed type: King Size bed or Triple or Double Bed
            Check Prices
            • Free Wi-Fi
            • Air conditioning
            — Less information+ More information

            DOUBLE SUITE KING

            Room facilities
              Shangri-La Hotel Kuala Lumpur Deluxe RoomShangri-La Hotel Kuala Lumpur Deluxe RoomShangri-La Hotel Kuala Lumpur Deluxe Room
              Deluxe Room
              Bed type: 1 Super-King Size bed or King Size bed or Double Bed
              Size: 37m2
              Check Prices
              • Free Wi-Fi
              • Air conditioning
              • Private bathroom
              • — Less information+ More information
              Room facilities
                Shangri-La Hotel Kuala Lumpur Executive Double RoomShangri-La Hotel Kuala Lumpur Executive Double Room Executive RoomShangri-La Hotel Kuala Lumpur Executive Double RoomShangri-La Hotel Kuala Lumpur Executive Double Room
                Executive Double Room
                Bed type: King Size bed or Twin beds or Double Bed
                Size: 40m2
                Check Prices
                • Free Wi-Fi
                • Air conditioning
                • Private bathroom
                • — Less information+ More information

                Double or Twin HORIZON-EXECUTIVE

                Room facilities
                  Shangri-La Hotel Kuala Lumpur Executive SuiteShangri-La Hotel Kuala Lumpur Executive SuiteShangri-La Hotel Kuala Lumpur Executive Suite
                  Executive Suite
                  Bed type: Double Bed or King Size bed or Twin beds
                  Size: 74m2
                  Check Prices
                  • Free Wi-Fi
                  • Air conditioning
                  • Private bathroom
                  • — Less information+ More information

                  DOUBLE EXECUTIVE-SUITE

                  Room facilities
                    Shangri-La Hotel Kuala Lumpur Executive Quadruple RoomShangri-La Hotel Kuala Lumpur Executive Quadruple RoomShangri-La Hotel Kuala Lumpur Executive Quadruple Room
                    Executive Quadruple Room
                    Bed type: Quad
                    Size: 39m2
                    Check Prices
                    • Free Wi-Fi
                    • Air conditioning
                    • Shower
                    • — Less information+ More information
                    Room facilities

                      How to reach hotel

                      hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
                      Show big map »

                      Hotel Address:

                      11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

                      Get directions
                      City Center
                      • Kuala Lumpur
                        2.8km
                      Airports
                      Train Stations
                      • Bukit Nanas Monorail
                        400 m
                      • Raja Chulan Monorail
                        600 m
                      Restaurants
                      • Lafite
                        30 m
                      • Luna Bar (cuisine: Tapas, Pizza & Pasta, Grill)
                        110 m
                      Hotel information
                      • Check-In:
                        from  12 pm
                      • Check-Out:
                        until  12 pm
                      • Year renovated:
                        2009
                      • Number of floors:
                        28
                      • Number of rooms:
                        662

                      Hotel Awards

                      MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                      According to guest reviews, the hotel has been rated as
                      Best Spa Hotels in Malaysia

                      Use Badge

                      Shangri-La Hotel Kuala Lumpur Location

                      Legend
                      • Current hotel
                      • Hotels nearby
                      • Airports
                      • Underground stations
                      • Train stations
                      • Parks
                      • Tourist attractions
                      • Museums
                      • Convention centers
                      • Stadiums
                      • Food and meals
                      • General

                      Hover above the icons to see hotel photo and details.

                      Click the hotel to go to the main hotel page.

                      Route Planner
                      Enter your starting point
                      (at least street address and city)
                      to receive driving directions to or from the hotel.

                      What's nearby

                      Tourist attractions

                      • KL Hop-On Hop-Off City Sightseeing - 400 m
                      • Petronas Twin Towers - 700 m
                      • Sultan Abdul Samad Building - 1.4km
                      • Merdeka Square - 1.5km

                      Popular areas

                      Places of interest

                      • Menara KL Tower - 300 m
                      • Bukit Bintang Monorail Station - 1.0km
                      • Puduraya Bus Terminal - 1.1km
                      • Masjid-Jamek-Mosque - 1.2km
                      • Central Market aka Pasar Seni - 1.5km
                      • Chinatown - Kuala Lumpur - 1.5km
                      • Dataran Merdeka Square - 1.6km
                      • Kuala Lumpur Railway Station - 2.0km

                      Convention centers

                      Sport related

                      • Stadium Negara - 1.5km
                      • Merdeka Stadium - 1.7km

                      Shopping areas

                      • Pavilion Kuala Lumpur - 800 m
                      • Capital Square - 800 m
                      • Pavilion Mall - 900 m
                      • KL Plaza - 1.0km
                      • Low Yat Plaza - 1.1km
                      • Sungei Wang Plaza - 1.1km

                      Historical sites

                      • Guan Di Temple Kuala Lumpur Malaysia - 1.3km

                      Parks

                      Universities, Institutes

                      • Open University Malaysia - 1.8km

                      Local Attractions

                      • Chinatown - Kuala Lumpur - 1.6km
                        Jalan Petaling, Kuala Lumpur
                      • National Planetarium - 1.6km
                        Lake Gardens, Kuala Lumpur
                      • Railway Station and Administration Building - 1.7km
                        Jalan Hishamuddin, Kuala Lumpur
                      • Bank Negara Money Museum - 1.6km
                        Jalan Dato Onn, Kuala Lumpur
                      • Sri Mahamariamman - 1.6km
                        163 Jln. Tun H.S. Lee, Kuala Lumpur

                      Near the hotel

                      • Menara Kuala Lumpur Tower - 330 m
                        Jalan Punchak, Kuala Lumpur
                      • Petronas Twin Towers - 810 m
                        Kuala Lumpur City Centre, Kuala Lumpur
                      • Bukit Nanas Forest Reserve - 650 m
                        Kuala Lumpur 50250Malaysia
                      • Istana Negara - 820 m
                        Jalan Istana, Kuala Lumpur
                      • Muzium Telekom - 450 m
                        Jalan Raja Chulan, Kuala Lumpur
                      • Kuala Lumpur City Centre (KLCC) - 760 m
                        Kuala LumpurMalaysia
                      • Taman KLCC (Kuala Lumpur City Centre Park) - 830 m
                        Kuala Lumpur City Centre, Kuala Lumpur

                      Restaurants Nearby

                      • Lafite - 30 m

                        Address: Shangri-La Hotel, lobbby level, 11 Jalan Sultan Ismail
                        Phone: 11 (603) - 2074 3900

                        62% likes this, based on 130 reviews
                        Price Range: GBP 17 - GBP 69

                      • Hard Rock Cafe - 180 m

                        Address: Groud Floor , Concorde Hotel, 2 Jalan Sultan Ismail
                        Phone: 03-27155555

                        74% likes this, based on 278 reviews
                        Cuisine: American
                        Price Range: GBP 10 - GBP 13

                      • Melting Pot Cafe - 110 m

                        Address: Jalan Sultan Ismail, Concorde Hotel

                        73% likes this, based on 62 reviews
                        Price Range: GBP 7 - GBP 10

                      • Luna Bar - 110 m

                        Address: KH Tower, Jalan Punchak
                        Phone: +603 2332 7777

                        73% likes this, based on 174 reviews
                        Cuisine: Tapas, Pizza & Pasta, Grill, International
                        Price Range: GBP 2 - GBP 4

                      • Beach Club Cafe - 120 m

                        Address: 97 Jalan P Ramlee
                        Phone: +60(0)3 21706666

                      Hotel information
                      • Check-In:
                        from  12 pm
                      • Check-Out:
                        until  12 pm
                      • Year renovated:
                        2009
                      • Number of floors:
                        28
                      • Number of rooms:
                        662

                      Hotel Awards

                      MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                      According to guest reviews, the hotel has been rated as
                      Best Spa Hotels in Malaysia

                      Use Badge

                      Shangri-La Hotel Kuala Lumpur Reviews

                      Guest reviews are submitted by our customers after their stay at Shangri-La Hotel Kuala Lumpur

                      Individual guest reviews

                      • Family with children
                        10.0

                        I have stayed in 3 different Shangri-La Hotels in Malaysia and I'm always impressed with the the quality of the food and the friendly and service minded staff. There are probably better hotels out there but overall you get good value for your money when staying at Shangri-La. The hotel in KL is very nice and has a modern feeling to it since it has undergone a complete renovation in 2009. Shangri-La KL gets both thumbs up. I especially enjoyed the breakfast buffet.

                        Nothing negative to mention but I would rate the Mandarin Oriental in KL a bit higher than Shangri-La KL.

                      • Family with children
                        10.0

                        The hotel and staff created a wonderfully relaxing environment. The staff were professional, helpful and friendly. The facilities were excellent and although we didn't use the restaurants we did have the breakfast - which was superb and provided a wonderful variety to choose from.

                      • Single
                        8.8

                        I enjoy the high quality service and the comfortable beds

                      • Family with children
                        10.0

                        Excellent hotel, perfect service, very nice staff. Well situated near to Petromas Towers (only 5 minutes walk) and to shopping mall. City tours starts in front of the hotel, Don't miss the breakfast at Lemon garden. If possible take an up-grade to Horizon club rooms.

                      • Family with children
                        3.8

                        nothing

                        the staff are very rude . the service was very poor . It was summer and kind of abusy time of the year and it was obvious that the staff can not handle to serve big number of poeple.It was not worth the money we have paid . in short we didnt enjoy our stay at Shangri-La at all . This would be our last time to stay there .

                      • Family with children
                        9.6

                        Very friendly staff and Cleanliness of rooms. Breakfast is excellent. Hotel staff were helpful to the whole family.

                        Not really a complaint but wish from the Hotel to include more TV channels particularly for Arabic speaking guests such as AL-Jazeera channels, AL-Majd, and other children channels.

                      • Older travelers
                        8.2

                        Location is excellent

                        The way dnd is triggered (too close to the room main light switch) is misleading. This means you can easily find yourself in dnd situation for a long period without knowing it. As a logical consequence your room cannot be made until you understand the dnd logica.

                      • Couple
                        9.6

                        Hotel is beautifully presented and staff are excellent, always attentive and knowledgeable. Room was spacious and comfortable. Food was fantastic.

                      • Couple
                        10.0

                        Very large rooms, excellent breakfast (award winning), great services from E.G. the congierge who helped us finding great tours around and about. No wonder this hotel has been ranked the best in Kuala Lumpur in 2011!

                        Though excellent cuisine, their in-door restaurants (Zipangu, Chang's Palace, Arthur's) are western priced, and thus relatively expensive compared to great restaurants you'd find in the neighboorhood. Also, their Spa rates are quite high as well.

                      • Family with children
                        9.6

                        Shagri La hotel is best located. Next to Petronas towers, shopping malls and within walking distance to all the above. The Hotel design is great newly decorated in 2009 lovely bedrooms and the best lobby area I have seen in a city hotel by now. Great breakfast a variety of food.

                        It was packed and in the chinese restaurant we had dinner one night the service wsa not excellent but good.

                      • Couple
                        6.6

                        Very large hotel, with many facilities (tennis court, spa, shops and relaxing lounge). I liked the breakfast selection, the general friendliness of the staff, and the cleanliness of the room.

                        I hoped the room would be larger.

                      • Group of friends
                        7.4

                        The staff was excellent, very friendly & helpful, special thanks to Charlie @ Front Desk! Good location, within walking distance to shopping, restaurants and Petronas Twin Towers. Wifi available in rooms but transmission gets slow during evening hours.

                        Pool a bit on the weak side.

                      • Family with children
                        9.6

                        Simply , everything . Special thanks to ms zie in the front desk who was extremely welcoming

                        Simply , nothing

                      • Older travelers
                        9.6

                        Very luxurious,a lovely final night to a lengthy holiday in Europe

                        Preferred the original british Pub to the new Arthurs bar

                      • Older travelers
                        10.0

                        Excellent ambiance with personalised service. The response of the staff to any needs was prompt and courteous. Location wise it is most convenient for leisure as well as shopping.

                        The taxi service being patronised by the hotel is far too expensive, the rates being quoted were almost 60% higher than the prevalent limo rates.

                      How to reach hotel

                      hotel Shangri-La Hotel Kuala Lumpur Kuala Lumpur location
                      Show big map »

                      Hotel Address:

                      11 Jalan Sultan Ismail, Kuala Lumpur, Malaysia, 50250

                      Get directions
                      City Center
                      • Kuala Lumpur
                        2.8km
                      Airports
                      Train Stations
                      • Bukit Nanas Monorail
                        400 m
                      • Raja Chulan Monorail
                        600 m
                      Restaurants
                      • Lafite
                        30 m
                      • Luna Bar (cuisine: Tapas, Pizza & Pasta, Grill)
                        110 m
                      Hotel information
                      • Check-In:
                        from  12 pm
                      • Check-Out:
                        until  12 pm
                      • Year renovated:
                        2009
                      • Number of floors:
                        28
                      • Number of rooms:
                        662

                      Hotel Awards

                      MalaysianHOTEL AWARDSRecommendedKuala LumpurShangri-La Hotel Kuala Lumpur

                      According to guest reviews, the hotel has been rated as
                      Best Spa Hotels in Malaysia

                      Use Badge

                      Hotels nearby