Mercure Auckland Hotel

8 Customs Street East, Auckland, New Zealand, 1001  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Mercure Auckland Hotel

 Paid Wi-Fi

Paid Wi-Fi in public areas

 Parking

Paid parking

 24-Hour

24-hour reception

 Fitness/Gym

Fitness center

 Breakfast

In-room breakfast

Continental breakfast

 Food/Drinks

Restaurant

Bar/Lounge

 Meeting facilities

Meeting room

 No Smoking

Non-smoking rooms

Overview

Mercure Auckland is a 4-star property in the center of Auckland.

Located in Central Business district, 1.6km from Parnell, Holy Trinity Cathedral and Artis Gallery. A 5-minute walk will take you to SKYCITY Auckland Convention Centre, National Maritime Museum and Viaduct Harbour.

The vicinity of a harbour as well as quick access to casinos, bars and restaurants set the hotel apart.

5 minutes' walk to Train Station - Britomart train station. 20 minutes by car from Auckland International airport.

Rooms

This property has 185 guestrooms including Superior City Side Single Room, Superior Quadruple Room and Superior Single Room appointed with a kitchenette, a minibar, satellite TV, a writing desk and cable TV with on-demand movies. The non-smoking rooms feature harbor views. Guestrooms offer modern interior and carpet floor.

Eat

Breakfast is served in the restaurant each morning. At the restaurant contemporary dishes are served. At the adjoining lobby bar guests will enjoy a selection of coffee.

A full breakfast is served and charges are applicable. 

Services

The affordable hotel offers conference facilities, computers and a photocopier.

Relax

Leisure facilities feature a cocktail lounge and a casino. The on-site fitness center features a gym and fitness classes.

Internet

Wireless internet is available in public areas at NZD 5 per 30 minutes.

Guest Parking

Paid private parking is possible on site.

Number of floors   13.  Number of rooms   189.

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Facilities

General

  • Paid Wi-Fi in public areas
  • Paid on-site parking
  • 24-hour check-in
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • Multilingual staff
  • No pets allowed
  • Lobby
  • Currency exchange
  • Luggage storage
  • Elevator
  • Rooms/Facilities for disabled

Services

  • Valet parking
  • 24-hour room service
  • Bell staff/Porter
  • Dry cleaning
  • Laundry
  • Wedding services
  • Doctor on call
  • Shops/Commercial services
  • Newspaper service
  • Tours/Ticket assistance

Dining facilities

  • Paid breakfast
  • Continental breakfast
  • In-room breakfast
  • Restaurant
  • Bar/Lounge
  • Cafe

Meeting facilities

  • Business center
  • Meeting room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available
  • Babysitting/Child services

Leisure facilities

  • Fitness center
  • Spa center

Room view

  • City view
  • Harbor view
  • Ocean view

Room facilities

  • In-room air conditioning
  • Heating
  • Paid in-room safe
  • Mini-Bar
  • Tea and coffee facilities
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Bath/Shower
  • Hair dryer

Media

  • Paid movies/Video
  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  2 pm

Check-Out

  • until  11 am

Children and extra beds

  • Maximum capacity of extra beds in a room is 1. 

How to reach hotel

hotel Mercure Auckland Hotel Auckland location
Show big map »

Hotel Address:

8 Customs Street East, Auckland, New Zealand, 1001

Get directions
City Center
  • Auckland
    600 m
Airports
Train Stations
  • Britomart
    200 m
  • Train Stations
    100 m
  • Bus stop
    100 m
Restaurants
  • Cafe Hanoi (cuisine: Vietnamese)
    110 m
  • Vue Restaurant (cuisine: International)
    20 m
Parks
  • Albert Park
    630 m
Beaches
  • Bethells Beach
    460 m
Hotel information
  • Check-In:
    from  2 pm
  • Check-Out:
    until  11 am
  • Number of floors:
    13
  • Number of rooms:
    189

Hotel Awards

New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

According to guest reviews, the hotel has been rated as
Best Design Hotels in New Zealand

Use Badge

Rooms and availability

Mercure Auckland Standard Double RoomMercure Auckland Standard Double RoomMercure Auckland Standard Double RoomMercure Auckland Standard Double Room Hotel information
Standard Double Room
Bed type: Queen Size bed or 2 Single beds or Double Bed
Size: 26m2
Check Prices
  • Air conditioning
  • Private bathroom
— Less information+ More information

This spacious, air-conditioned room features a minibar, a flat-screen TV with satellite channels and tea/coffee making facilities. Your private bathroom offers a shower and tea/coffee making facilities. Please note that there is no capacity for additional beds

Room facilities
    Junior Suite
    Bed type: Queen Size bed or Double Bed or 1 Single bed
    Check Prices
    • Air conditioning
    • Bathtub
    — Less information+ More information

    Double room

    Room facilities
      Mercure Auckland Superior City Side Double RoomMercure Auckland Superior City Side Double RoomMercure Auckland Superior City Side Double Room
      Superior City Side Double Room
      Bed type: Queen Size bed or King Size bed or Double Bed
      Size: 32m2
      Check Prices
      • Air conditioning
      • Private bathroom
      — Less information+ More information

      This spacious, air-conditioned room features a minibar, a flat-screen TV with satellite channels and tea/coffee making facilities. Your private bathroom offers a shower and tea/coffee making facilities.

      Room facilities
        Mercure Auckland Superior Double RoomMercure Auckland Superior Double RoomMercure Auckland Superior Double Room
        Superior Double Room
        Bed type: King Size bed or Double beds or Queen Size bed
        Size: 32m2
        Check Prices
        • Air conditioning
        • Private bathroom
        — Less information+ More information

        This spacious, air-conditioned room features a minibar, a flat-screen TV with satellite channels and tea/coffee making facilities. Your private bathroom offers a shower and tea/coffee making facilities.

        Room facilities

          How to reach hotel

          hotel Mercure Auckland Hotel Auckland location
          Show big map »

          Hotel Address:

          8 Customs Street East, Auckland, New Zealand, 1001

          Get directions
          City Center
          • Auckland
            600 m
          Airports
          Train Stations
          • Britomart
            200 m
          • Train Stations
            100 m
          • Bus stop
            100 m
          Restaurants
          • Cafe Hanoi (cuisine: Vietnamese)
            110 m
          • Vue Restaurant (cuisine: International)
            20 m
          Parks
          • Albert Park
            630 m
          Beaches
          • Bethells Beach
            460 m
          Hotel information
          • Check-In:
            from  2 pm
          • Check-Out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            189

          Hotel Awards

          New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

          According to guest reviews, the hotel has been rated as
          Best Design Hotels in New Zealand

          Use Badge

          Mercure Auckland Location

          Legend
          • Current hotel
          • Hotels nearby
          • Airports
          • Underground stations
          • Train stations
          • Parks
          • Tourist attractions
          • Museums
          • Convention centers
          • Stadiums
          • Food and meals
          • General

          Hover above the icons to see hotel photo and details.

          Click the hotel to go to the main hotel page.

          Route Planner
          Enter your starting point
          (at least street address and city)
          to receive driving directions to or from the hotel.

          What's nearby

          Tourist attractions

          • Kelly Tarlton's Underwater World - 4.5km
          • Auckland Zoo - 4.7km

          Popular areas

          • Viaduct Harbour - 400 m
          • City Center - 500 m
          • Aotea Square - 900 m

          Places of interest

          • Skytower - 600 m
          • Auckland Harbour Bridge - 1.5km
          • Mount Eden Domain - 3.4km

          Train stations

          • Britomart - 100 m

          Convention centers

          Shopping areas

          • Victoria Park Market - 1.1km
          • Newmarket - 3.0km

          Stadiums

          Museums

          • National Maritime Museum - 400 m
          • Auckland War Memorial Museum - 2.1km

          Parks

          • Auckland Domain - 1.7km

          Theaters

          • Aotea Centre - 800 m
          • Auckland Town Hall - 1.0km

          Galleries

          • Auckland Art Gallery - 700 m

          Local Attractions

          • Parnell - 1.5km
            Parnell Road, Auckland Central
          • Auckland Museum - 2.0km
            Domain Dr, Auckland Central
          • Auckland Harbour Bridge - 2.4km
            Curran St, Auckland Central
          • Parnell Rose Gardens - 1.9km
            Gladstone and Judges Bay Rds., Auckland Central
          • Holy Trinity Cathedral - 2.2km
            St. Stephen's House, Auckland Central

          Near the hotel

          • Ferry Building - 250 m
            Quay St., Auckland Central
          • Sky Tower - 560 m
            Corner Victoria and Federal Sts, Auckland Central
          • St. Patrick's Cathedral - 440 m
            43 Wyndham Street, Auckland Central
          • Kawakawa Bay - 460 m
            Auckland CentralNew Zealand
          • Vulcan Lane - 280 m
            Vulcan Lane, Auckland Central
          • Voyager New Zealand Maritime Museum - 430 m
            149-159 Quay Street, Auckland Central
          • Bethells Beach - 460 m
            Auckland CentralNew Zealand

          Restaurants Nearby

          • Cafe Hanoi - 110 m

            Address: Galway St & Commerce St
            Phone: 09-302-3478

            73% likes this, based on 263 reviews
            Cuisine: Vietnamese

          • Vertigo Restaurant & Bar - 20 m

            Address: 8 Customs Street East
            Phone: 09-302-9424

            Cuisine: Continental

          • Angus Steak House - 100 m

            Address: 8 Fort Lane
            Phone: (09) 379-7815

            75% likes this, based on 133 reviews
            Cuisine: Steakhouse

          • Vue Restaurant - 20 m

            Address: 8 Customs St

            61% likes this, based on 38 reviews
            Cuisine: International

          • Sal's Authentic New York Pizza - 100 m

            Address: 8 Commerce Street
            Phone: 09 379 7257

            74% likes this, based on 171 reviews
            Cuisine: Pizza
            Price Range: GBP 4 - GBP 19

          Hotel information
          • Check-In:
            from  2 pm
          • Check-Out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            189

          Hotel Awards

          New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

          According to guest reviews, the hotel has been rated as
          Best Design Hotels in New Zealand

          Use Badge

          Mercure Auckland Reviews

          Guest reviews are submitted by our customers after their stay at Mercure Auckland

          Individual guest reviews

          • Single
            10.0

            The staff were efficient, polite and eager to respond to any request. The room was well appointed and carefully maintained.

          • Single
            5.0

            Was able to park the car overnight for $40.00. However, we waited for 15 -20 minutes for the car to be brought out for departure after checking out. Public transport is within close vicinity for family to access the hotel.

            Heater / air conditioner does not work! High background noise level at night.Waited for quite sometime to access room due to technical reason. Swipe card worked for access to lift facility but room access was denied. It worked after several trips from room to reception and back! Frustration!!

          • Single
            7.4

            Great location, pleasant staff, good price

            Average or below-average room facilities, some noisy and out of date.

          • Couple
            8.2

            The staff were friendly & extremely helpful. On checkin they could not find my online booking, but were quick to sort the problem out and even offered us an early checkin, for which we were most grateful. The location of the hotel is A+, the CBD is right on your doorstep as well as lots of shops & restaurants. Britomart train station is just around the corner. The room ( standard double ) was a little dated but clean, comfortable & warm.

            Our room faced toward the harbour ( 5th floor ) & below was an alleyway where there is a nightclub. We were woken at 1am with yelling, yahooing, singing and so on... this continued for several hours, which was to say the least was very annoying. But in the morning we requested a room change & the hotel staff were extremely quick to transfer all our bags to a room facing the city, which was most appreciated. I felt that the parking within the hotel was very expensive at $40 per night.

          • Older travelers
            7.8

            We chose the Mercure due to it's handy location near the ferry terminal and the very low price. The building is from the 1960's and our room hadn't changed much since then. It had new carpet and a flat screen tv but really needed an overhaul to bring it up to 2011 standards. We didn't have breakfast at the hotel as they were charging about $30 for this and there are a few cafes around the area to choose from at a lower price.

            The dated look and feel of the hotel. The bathroom was in need of an upgrade.

          • Group of friends
            6.0

            Comfortable enough space for queen + single room. Good location.

            Towels were not always clean and odour free.

          • Single
            4.2

            I had such a poor experience that I cannot think of anything. But to be fair: the lobby looked nice and tidy.

            This was one of my worst hotel experiences! Management of this hotel does not trust their customers and allocated $100 on my credit card in case something gets stolen or broken (!). In return they had not much to offer: the room facilities were poor and of old condition; the shower knob was stuck and I had to wait 20 minutes for someone to fix it in the morning when I was in a hurry; the neighbour room's entrance was not maintained properly, it was squeaky and kept me awake all night when the person allocating this room seemed to have a need of using this door often between 11.30pm and 5.30am; service personnel was not of the friendliest kind; my room was not properly cleaned - teacup and dishes were not done... This was more of a backpacker experience than one of a hotel of good standing.

          • Single
            9.6

            Fantastic staying at the Mercure the staff were fantastic, quality accommodation, great value for your money.

          • Single
            7.8

            Location

            Pricing of extras. Connecting to the internet in the room expensive. Breakfast charges high and not in line with published rates on your site.

          • Older travelers
            8.8

            It was an excellent hotel in an excellent part of the city

            Checking out was a bit frustrating. I had been charged for a carpark. My wife and I had flown up from Wellington for the long weekend and did not have a car. We used public transport. The staff reacted as if I was being untruthful and spent minutes searching the computer.

          • Older travelers
            6.6

            location

            valet parking organisation poor / expensive. noisey lift operating, could be heard in the room we had

          • Older travelers
            6.6

            We had dinner in the hotel dining room and found the music far too loud. My husband has a hearing disability and the loud background music makes it very hard for him to hear me. I asked for it to be turned down but it took forever to do so. Also I didn't get the meal I ordered which was very disappointing and was given two free coffees to compensate for the error. We also felt that the rooms were very small with not enough space to put our small suitcases.

          • Group of friends
            10.0

            awesum time good views, and no issues with music being a little loud :P

            no free chocolates on our pillows haha nah just jokes

          • Single
            7.8

            Centrally located with easy walking distance to Auckland's famous Viaduct bars and restaurants, ferry services and city attractions. I would certainly stay again!

          • Older travelers
            10.0

            The outlook of the room was very restful. I am not a great sleeper and I often got up at night and just looked out at the lights from our window. It was also convenient to shops, coffee houses and the Britomart Station. I would stay there again if I ever venture to nz in the future

          How to reach hotel

          hotel Mercure Auckland Hotel Auckland location
          Show big map »

          Hotel Address:

          8 Customs Street East, Auckland, New Zealand, 1001

          Get directions
          City Center
          • Auckland
            600 m
          Airports
          Train Stations
          • Britomart
            200 m
          • Train Stations
            100 m
          • Bus stop
            100 m
          Restaurants
          • Cafe Hanoi (cuisine: Vietnamese)
            110 m
          • Vue Restaurant (cuisine: International)
            20 m
          Parks
          • Albert Park
            630 m
          Beaches
          • Bethells Beach
            460 m
          Hotel information
          • Check-In:
            from  2 pm
          • Check-Out:
            until  11 am
          • Number of floors:
            13
          • Number of rooms:
            189

          Hotel Awards

          New ZealandHOTEL AWARDSHighly RecommendedAucklandMercure Auckland

          According to guest reviews, the hotel has been rated as
          Best Design Hotels in New Zealand

          Use Badge

          Hotels nearby
          Mollies
          5 stars
          3km