The Front Desk Staff was very friendly. Only thing I was not informed of dirtying the towel would cost me RM 10. If I was would have brought my own towel since my hair was colored recently. Even this case was presented to me well by the Front Desk Staff.

Toilet got cockroaches.

The friendly and helpful service provided by the hotel staff.

The hair dryer was out of rental, not enough in hotel.

I like the Hotel's car jockey service. Noticed that the staff handled the car carefully. They are very polite and courteous.

No connecting room.

Provide Car Jokey service with F.O.C & Driking Water

should provide Astro channel 311 & Discovery. Bed not so confortable, curtain cannot fully cover window.

The valet parking was excellent, security is safe yet non-intrusive. The location is excellent, 8 minutes from Jonker Street, and 2 minutes from shopping malls. Ha!

Nothing much, and will probably want to stay then again when we go back to malacca.

Location

There was work in progress with noise and wifi not working. We had to carry the luggage by ourselves on the first floor by the stairs. Finally too expensive for the value. Maybe it will be better after the restoration.

Convenient, near to all major shopping mall and tourist attraction

They provided a taxi service to sent us to our designated place. The hotel room is clean and welcoming. It is indeed a comfortable stay.

Very nice hotel. We stayed for 2 nights. They provided us with very careful service. Will go there again if I visit Melaka next time.

Fair price, staff tried to be nice and helpful. Internet on their pc is useful if you do not have laptop.

Staff was not professional - the young man input himself twice (fortunately not for the third time) pin code on our credit card instead of us; we had ordered shuttle to bus station in the morning but it was not ready. Location is a bit further from centre than expected. The bed is 190cm long only so not for tall people. The room was a bit noisy (facing to main street)

Price is reasonable.

Improve the room interior design, so plain and without elevator. Location is a bit far from jonker street, etc.

Friendly and service-oriented staff, clean environment, and well surrounded by eateries.

No comments on our stay this round. all we can say - this will be our last time we will want to stay @ Fenix

Location

Bugs and lizzard are in the bathroom. Room is extremely small and the shower head is installed in the middle of the bathroom.