Best Western Grand Hotel - Hartlepool

Swainson Street, Hartlepool, United Kingdom, TS24 8AA  show map
 3 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Best Western Grand Hotel - Hartlepool

 Paid Wi-Fi
 Parking

Paid parking

 24-Hour

24-hour reception

 Sports activities

Golf course

 Food/Drinks

Restaurant

Bar/Lounge

 Meeting facilities

Meeting room

 No Smoking

Non-smoking rooms

 Child-friendly

Cribs available

Overview

The historical 3-star Best Western Grand Hotel offers non-smoking rooms with views of Durham Tees Valley. The hotel opened in 1900 and since then remains an example of French architecture in Hartlepool.

Major Hartlepool sights, such as Middlesbrough Institute of Modern Art, Stadium of Light and Riverside Stadium are located nearby. It will take you 5 minutes to get to Victoria Park, Hartlepool Quay and Folio Gallery.

The hotel offers central location close to a valley.

25 minutes' drive from Durham Tees Valley airport.

Rooms

This property has 45 guestrooms including Executive Double Room, Standard Twin Room and Family Room appointed with ironing facilities, direct dial phone, heating, a writing desk and satellite TV. They offer en suite bathrooms with a shower, a bathtub and complimentary toiletries.

Eat

The a la carte restaurant provides excellent meals. Spirits can be savored in the sports bar.

Services

Guests will benefit from room service, wake up service and ironing service along with currency exchange, a safe deposit box and a lift.

Relax

Spa facilities at Best Western Grand Hotel include a Jacuzzi and a wellness center.

Internet

Wireless internet is available in the hotel rooms for free.

Guest Parking

Free private hotel parking is possible on site.

Year renovated   2008.  Number of rooms   48.

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Facilities

General

  • Paid Wi-Fi
  • Paid parking
  • Late check-in/-out
  • 24-hour reception
  • Non-smoking rooms
  • Safe deposit box
  • No pets allowed
  • Currency exchange
  • No wheelchair access
  • Elevator

Services

  • Room service
  • Laundry
  • Wedding services
  • Shops/Commercial services
  • Newspaper service
  • Wake up service

Dining facilities

  • Paid breakfast
  • Restaurant
  • Bar/Lounge

Meeting facilities

  • Meeting room
  • Meeting/Banquet facilities
  • Fax/Photocopying

Children's facilities

  • Cribs available

Leisure facilities

  • Golf course
  • Spa center

Room facilities

  • Free Wi-Fi in rooms
  • Heating
  • Tea and coffee facilities
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Rollaway/Extra bed
  • Ironing facilities
  • In-room desk

Bathroom

  • Private bathroom
  • Hair dryer
  • No disability-friendly bathroom

Media

  • Flat-screen TV
  • Cable/Satellite television
  • Direct dial telephone
  • Radio
  • AM/FM alarm clock

Room decor

  • Carpeted floor

Policies

Check-In

  • from  2 pm

Check-Out

  • until  11 am

Children and extra beds

  • All children under the age of 2 may stay for free in a crib. 
  • There are no extra beds provided in a room. 
  • Maximum capacity of cribs in a room is 1. 

Pets

  • Pets are not allowed.

How to reach hotel

hotel Best Western Grand Hotel - Hartlepool Hartlepool location
Show big map »

Hotel Address:

Swainson Street, Hartlepool, United Kingdom, TS24 8AA

Get directions
City Center
  • Hartlepool
    500 m
Airports
Bus stop
  • 12.4km
Restaurants
  • Parmos
    30 m
  • Tavistock Italia
    10 m
Hotel information
  • Check-In:
    from  2 pm
  • Check-Out:
    until  11 am
  • Year renovated:
    2008
  • Number of rooms:
    48

Hotel Awards

UKHOTEL AWARDSRecommendedHartlepoolBest Western Grand Hotel

According to guest reviews, the hotel has been rated as
Best 3 Star Hotels in United Kingdom

Use Badge

Rooms and availability

Best Western Grand Hotel Standard Double RoomBest Western Grand Hotel Standard Double RoomBest Western Grand Hotel Standard Double RoomBest Western Grand Hotel Standard Double Room
Standard Double Room
Bed type: Double Bed or 2 Single beds or 1 Single bed
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— Less information+ More information
Room facilities
    Family Room
    Bed type: Double or Twin beds
    Check Prices
    — Less information+ More information
    Best Western Grand Hotel Executive Double RoomBest Western Grand Hotel Executive Double RoomBest Western Grand Hotel Executive Double RoomBest Western Grand Hotel Executive Double Room
    Executive Double Room
    Bed type: Double Bed
    Check Prices
    — Less information+ More information
    Room facilities

      How to reach hotel

      hotel Best Western Grand Hotel - Hartlepool Hartlepool location
      Show big map »

      Hotel Address:

      Swainson Street, Hartlepool, United Kingdom, TS24 8AA

      Get directions
      City Center
      • Hartlepool
        500 m
      Airports
      Bus stop
      • 12.4km
      Restaurants
      • Parmos
        30 m
      • Tavistock Italia
        10 m
      Hotel information
      • Check-In:
        from  2 pm
      • Check-Out:
        until  11 am
      • Year renovated:
        2008
      • Number of rooms:
        48

      Hotel Awards

      UKHOTEL AWARDSRecommendedHartlepoolBest Western Grand Hotel

      According to guest reviews, the hotel has been rated as
      Best 3 Star Hotels in United Kingdom

      Use Badge

      Best Western Grand Hotel Location

      Legend
      • Current hotel
      • Hotels nearby
      • Airports
      • Underground stations
      • Train stations
      • Parks
      • Tourist attractions
      • Museums
      • Convention centers
      • Stadiums
      • Food and meals
      • General

      Hover above the icons to see hotel photo and details.

      Click the hotel to go to the main hotel page.

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      Enter your starting point
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      What's nearby

      Popular areas

      • City Center - 400 m

      Places of interest

      • Burn Valley Social Club - 1.0km

      Amusement

      • C Cooper - 200 m
      • Mason Amusements - 200 m
      • Vue Cinemas - 300 m
      • Hartlepool Indoor Bowls Centre - 300 m
      • Sam's Snooker & American Pool - 500 m
      • Vue Entertainment - 500 m
      • Hartlepool Snooker Centre - 600 m
      • UK Superbowl - 2.2km
      • Arcadia MGM Leisure Ltd - 3.3km

      Stadiums

      • Victoria Park - 400 m

      Local Attractions

      • Summerhill Country Park and Outdoor Activities Centre - 2.1km
        Summerhill Lane, Hartlepool
      • Ward Jackson Park - 9.9km
        Lerwick road, Hartlepool
      • Stewart Park - 16.4km
        The Grove, Middlesbrough
      • Heugh Battery Museum - 2.4km
        HartlepoolEngland
      • RNLI Zetland Lifeboat Museum and Heritage Centre - 12.3km
        60 Esplanade, Redcar

      Near the hotel

      • Museum of Hartlepool - 640 m
        Jackson's Dock Maritime Avenue, Hartlepool
      • Hartlepool Quay - 1.1km
        Maritime Avenue, Hartlepool

      Restaurants Nearby

      • Parmos - 30 m

        Address: Victoria Road

        62% likes this, based on 157 reviews

      • Mary Lambert's Cafe and Takeaway - 100 m

        Address: Unit 1, Villiers Street, Hartlepool, TS26 9DD
        Phone: 1429 279077

        66% likes this, based on 22 reviews
        Cuisine: Bakery, Coffee Shop, Sandwiches, British, Tea Room, Fish & Chips

      • The Flagship Restaurant - 240 m

        Address: Stockton Street
        Phone: 01429 857177

        86% likes this, based on 60 reviews
        Cuisine: European

      • Tavistock Italia - 10 m

        Address: Swainson Street
        Phone: +44 - 1429 - 266345

        62% likes this, based on 15 reviews

      • Flix movie cafe - 220 m

        Address: Church square

        83% likes this, based on 20 reviews
        Cuisine: Coffee Shop, Hamburgers, English, Fast Food

      Hotel information
      • Check-In:
        from  2 pm
      • Check-Out:
        until  11 am
      • Year renovated:
        2008
      • Number of rooms:
        48

      Hotel Awards

      UKHOTEL AWARDSRecommendedHartlepoolBest Western Grand Hotel

      According to guest reviews, the hotel has been rated as
      Best 3 Star Hotels in United Kingdom

      Use Badge

      Best Western Grand Hotel Reviews

      Guest reviews are submitted by our customers after their stay at Best Western Grand Hotel

      Average guest rating

      7.0out of 10
      Very good
      Based on 62 reviews

      Rating by category:

      Value
      9.0

      Individual guest reviews

      • Single
        6.2

        Friendly staff

        Parking very limited and need a special permit. The Hotel is in need of repairs to the roof. I had trouble locking my door at one point, the receptionist fixed it for me. There was a terrible smell of drains on the third floor and buckets on the stairs on 2nd and third floor to catch the rain dripping through the roof. The water in these buckets was brown and smelly.

      • Single
        7.4

        Helpful staff and good all round value for money

      • Older travelers
        5.4

        The best bit about the hotel was coming home after 2 nights unabl3e to sleep!

        We had trouble sleeping. It was 27+ and the heating was on full and would not switch off.We had to leave the wuindows open because of the heat.Up until 4 in the morning was constant screaming and drunks outside the hotel, follwed by seagulls screaming for the next few hours. The hotel had a techno night that was so noisy you heard it your rooms. The hotel wants to descide whether it is a hotel or nught club! They forgot to clean our room the second day. The food in the resturant was very poor and the breakfast was a dissapointment. the presentation was poor. The executive room was a very nice room but the double bed was 2 singles with a raised section in the middle.I could and would not recomend this hotel to anyone. In the bar on the night it was really rough and most of my friends felt unsafe

      • Single
        7.4

        Staff were very friendly and helpful

        The car parking was a farce - only 13 spaces as the hotel sold the car park next door.

      • Family with children
        5.0

        The breakfast, for the price of £48 for the room including beakfast for 2 it was good value

        The noise - first there was a party in the hotel with music blaring till 1am then the hotel must be near a nightclub and there was shouting and noise going on until 4am - I did not get any sleep, then the fire alarm went off at 8.45am, then the shower didnt work!!!!!! Not a good experience!!!!!!!!!!!!!

      • Couple
        7.4

        Location

        It did feel a bit old and grubby especially in the restaurant area.

      • Older travelers
        5.8

        The staff were polite and helpful. The food in the restaurant was very good.

        Suitable for a person in a wheelchair???!!! This hotel was mis-sold despite enquiries being made by phone. Every time I wanted to enter the hotel I had to get a member of staff to admit me via a wind-tunnel full of rubbish as all the proper entrances were via steps; the lift needed to be called from outside in the basement in order to get down to the restaurant, necessitating my husband running downstairs in the hope of getting to the call button before I was sent off upstairs in the lift to pick up other passengers (with varying success). The "small step" into the shower (I suggest you check the definition of "walk-in" in relation to showers. I don't think a 9 inch step complies. Any random occupational therapist can put you right on this). There were no grab rails whatsoever in the bathroom which is frankly dangerous for wheelchair users, not merely inconvenient.

      • Couple
        9.6

        I stay here often and always find it a pleasure. Friendly helpful staff , excellent food and nice clean rooms.

      • Group of friends
        7.0

        The rooms my friend and i stayed in were extremely noisy. They were on the main street and there was constant noise throughout the night, which also wasn't helped by the wedding disco which was taking place downstairs.

      • Group of friends
        10.0

        The whole experiencw was very enjoyable from start to finish.A Pleasure to stay there and as I visit that area often I will stay there again.

      • Older travelers
        9.6

        The comfort and size of the rooms were great, with all modern amenities - and great decor - far more than we expected. Having the tavistock restaurant just next door was good so you don't need to venture to far for something to eat. The staff were very friendly, pleasant and nothing was a bother to them. I would certainly recommend this hotel.

      • Group of friends
        5.0

        The rooms were large and breakfast was plentiful.

        I stayed there with my wife in a double and my sister and elderly father in 2 singles. When we arrived we were told that one wing of the hotel would have loud music playing until 3 am but they had moved our party to the other half which had loud music to only 10am. Dad and my Sister were on the 2nd floor but the noise was too great for them to rest so we asked to be moved after 15 minutes discussion they were eventually moved to other rooms that were quieter, this was after being told no other rooms were available. Our room. 309, was tired with mould in the corner of the bathroom and a faulty toilet flush. The bed was two singles joined together with an uncomfortable join between the two and on the other half you could feel the bed springs. The room was too hot and we could not completely turn off the radiator. Opening the window merely opening up the noise of the street. Breakfast was taken under the benefit of unwanted rock music pounding out of loud speakers behind our heads and adverts loudly spoken over the same speakers. The tea cups were stained brown and in dire need of a major clean. I booked this hotel based on Best Western Hotels I have stayed in before and have to say that if this was my first I would be vary wary of staying there in the future. It could easily be a great hotel it it really needs a renovation and do we really need rock music first thing in the morning? Look at the hotel in Nieuw Vennepp, Netherlands to see how a hotel can be improved.

      • Single
        9.6

        Well where do I start! the staff were so friendly and welcoming and went out of thier way to make a my stay very comfortable. Breakfast and meals taken were delicious, fresh, and filling. The standard of my room etc was brilliant. A very clean and spacious (room 306) with quality furnishings, bathroom very clean and a credit to housekeeping. A special thanks to the night porter a helpful and pleasant man. Would not hesitate to return to this Hotel. Thanks to all.

        Would have preferred a residents only lounge, but not a major problem.

      • Group of friends
        8.8

        The fact it was so central for what we needed and the car was parked on Friday evening didn't need to drive until we left on Sunday.

      • Group of friends
        7.4

        Well located not far from Marina where good restaurants and bars are located. Car parking ample and free.

        Not impressed with service at breakfast and quality of food.

      How to reach hotel

      hotel Best Western Grand Hotel - Hartlepool Hartlepool location
      Show big map »

      Hotel Address:

      Swainson Street, Hartlepool, United Kingdom, TS24 8AA

      Get directions
      City Center
      • Hartlepool
        500 m
      Airports
      Bus stop
      • 12.4km
      Restaurants
      • Parmos
        30 m
      • Tavistock Italia
        10 m
      Hotel information
      • Check-In:
        from  2 pm
      • Check-Out:
        until  11 am
      • Year renovated:
        2008
      • Number of rooms:
        48

      Hotel Awards

      UKHOTEL AWARDSRecommendedHartlepoolBest Western Grand Hotel

      According to guest reviews, the hotel has been rated as
      Best 3 Star Hotels in United Kingdom

      Use Badge

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